Refund policy

14-day right of withdrawal. You can return any non-personalised item within 14 days of delivery without giving a reason. To start a return, contact us at unusuallamp@gmail.com with your order number.

Items must be returned unused and in their original packaging. Return shipping costs are borne by the customer unless the item is faulty or we made an error.

Damaged or faulty items: please contact us within 48 hours of delivery with photos of the item and packaging; we will send a replacement or a full refund, including shipping.

Exceptions: custom or personalised items made to your specifications cannot be returned unless faulty.

Refunds: once we receive and inspect your return, we will refund you within 14 days using your original payment method.